experience
MULTICHOICE NIGERIA, ABUJA Nov. 2021 till date
Customer Service Representative
Key Responsibilities
• Answering inbound phone calls,
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
HAST INTEGRATED SERVICES NIG. LTD., Port Harcourt Jan. 2021-Sept. 2021
Secretary
Key Responsibilities
• Answer calls, take messages and handle correspondences
• Type, prepare and collating reports.
• Organise and service meetings (producing agendas and taking minutes)
• Ensure work is performed within the defined contract and coordinate changed notices on activities that amount to increase scope.
• Maintain existing and develop new relationships with clients, agents, and vendors.
• Check and approve for submission of all requests.
• Review and verification of clients issued documents and drawings
GENESIS GROUP NIGERIA, Port Harcourt Sept. 2019 – Dec. 2020
Front Office Executive
Key Responsibilities
• Welcomed and received guests warmly.
• Received calls and provided answers to basic questions regarding the mode of operation of the organization, confirmed online bookings/reservations.
• Ensured speedy response to guests needs and requests.
• Acted as a liaison between clients and executive staff.
