education
- School certificate (5 o' levels including english and mathematics )
- Grants training management certificate
- Supervisory skills training certificate
- School certificate (5 o' levels including english and mathematics )
- Grants training management certificate
- Supervisory skills training certificate
experience
Office Administrator, Divine mercy home (NGO) – lusaka
02.2015 – 11.2018
- Proactively identified and solved complex problems that impacted operations management and the business directions.
- Aided the company generating daily reports to recommend corrective actions and improvements.
- Recorded meeting minutes for documentation purposes
- Maintained all office files, both electronic and hard copies
- Designed advertisements graphics and hosting events and radio shows to maximize service outreach
- Enhance data collection accuracy, preparing and updating communications
- Helped senior clerical staff complete daily workloads.
- Strengthened operational efficiencies and traceable by developing organization filling systems for data extractions, public records memos, records and reports.
Cashier sales associates, leen bakery and confectionaries – Lusaka
03.2014 – 01.2015
- Maintained flexibility to work a varied schedule that included nights and weekends
- Remained standing for prolonged periods of time, in addition to repeated walking, bending and stretching.
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
- Opened and closed of the store, including counting cash, opened and closed cash register
- Answered customers questions and address problems and complaints in person and via phone
- Processed all sales transactions accurately and in a timely fashion
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and pu0rchasing experience.
BARISTA/WAITER, HONEY DEW COFFEE AND SMOOTHIE BAR
01.16.19 TO DATE
- make and serve hot coffee such as: cappeccino, hot chocolate, smoothie, fresh blend juice and other beverages
- serve food to customers
- communicate food orders with kitchen staff
- answer phone orders made by customers on phone
- take orders
Office Administrator, Divine mercy home (NGO) – lusaka
02.2015 – 11.2018
- Proactively identified and solved complex problems that impacted operations management and the business directions.
- Aided the company generating daily reports to recommend corrective actions and improvements.
- Recorded meeting minutes for documentation purposes
- Maintained all office files, both electronic and hard copies
- Designed advertisements graphics and hosting events and radio shows to maximize service outreach
- Enhance data collection accuracy, preparing and updating communications
- Helped senior clerical staff complete daily workloads.
- Strengthened operational efficiencies and traceable by developing organization filling systems for data extractions, public records memos, records and reports.
Cashier sales associates, leen bakery and confectionaries – Lusaka
03.2014 – 01.2015
- Maintained flexibility to work a varied schedule that included nights and weekends
- Remained standing for prolonged periods of time, in addition to repeated walking, bending and stretching.
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
- Opened and closed of the store, including counting cash, opened and closed cash register
- Answered customers questions and address problems and complaints in person and via phone
- Processed all sales transactions accurately and in a timely fashion
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and pu0rchasing experience.
BARISTA/WAITER, HONEY DEW COFFEE AND SMOOTHIE BAR
01.16.19 TO DATE
- make and serve hot coffee such as: cappeccino, hot chocolate, smoothie, fresh blend juice and other beverages
- serve food to customers
- communicate food orders with kitchen staff
- answer phone orders made by customers on phone
- take orders