This website contains important terms and conditions, compliance with applicable laws, privacy policy, and copyright policy that each user needs to adhere to. By using this site, you agree to be bound by these terms and conditions and policies.

1. INTRODUCTION

Your privacy is important to us. We strive to ensure that our use of your personal information or personal data is lawful, reasonable, and relevant to our business activities, with the ultimate goal of improving our services and your experience.

This privacy policy sets out what personal information we collect from you when you use our site (which could be our online platform, mobile site, an application or any other electronic platform), how we collect your personal information, why we collect it and how we use it, and related matters.

Please read this privacy policy carefully to understand our views and practices regarding your personal information and how we will treat it (even if you are a long-standing site user) and contact us if you need any clarity or assistance, using the contact details set out at the end of this policy.

This privacy policy is applicable to MultiChoice Africa Holdings BV. in the countries in Africa where we operate (excluding South Africa). This privacy policy should be read in conjunction with our standard terms and conditions. Note that this policy must be applied with due consideration and compliance with local country consumer protection and other consumer laws as applicable.

2. APPLICATION OF THIS POLICY

This privacy policy applies to you as a customer or as a guest, namely a person who accesses or registers on our platforms, regardless of the device which you use to access it (e.g. a computer, mobile phone, tablet etc).

3. WHAT IS PERSONAL INFORMATION?

Personal information refers to information about an identifiable person, such as your name and surname, gender, age, date of birth, contact details (phone number and email) and address, physical location, ID number and your image.

Other information which might be “personal” information may include:

1. “device and device event information”: IP address, unique device identifier, the nature of the device which you used to access our site, the geographic location of your device, hardware model and settings, operating system details, browser type and version, browser language, system activity and crashes;
2. “log information”: such as details of how, when and for how long you accessed and used our site and other site traffic and use information, landing pages, which pages you accessed and viewed, the amount of time spent and what you did on those pages, details about games you played, how you interacted with other site users, and exit pages.